I'm concerned about the length of time it takes to process tuition remission forms. My loan money has been held to pay my tuition, when my remission should have been processed to pay this debt. Can you address this problem?
There are two types of payments commonly referred to as tuition remission. The student in question has payments through both types of “remission.” The first type of payment is the true tuition remission benefit due to employees. This process has several steps as below:
- The student completes the “USM Request for Tuition Remission” form and has it signed by their Department.
- The form is sent to Human Resource Services (HRS) for verification of employment and eligibility for benefits.
- HRS confirms benefit eligibility, signs off, and forwards the form to Student Accounting.
- Student Accounting applies the tuition remission credit to the student’s account.
The other type of payment that is commonly referred to as remission is payment through training grants or other University funds. This process is more direct:
- A Department representative with signature authority fills out a “Tuition, Fees, Insurance Payment” form and sends the completed form to Student Accounting form processing.
- Student accounting applies the internal funds credit to the student’s account.
Student Accounting typically processes all remission payments within 3 to 5 working days of receipt of the completed paperwork and always has all forms received processed before each monthly bill is mailed. For the fall semester they have processed approximately 800 forms totaling nearly $2.4 million in payments. During that same time they have originated more than 3,500 student refunds totaling nearly $21 million.